Privacy policy

PropsLane stores the data property-management companies put into it — their properties, appliances, and maintenance records — plus the account details needed to sign you in. We don't run ads, we don't use third-party analytics or trackers, and we never sell or rent your data to anyone.

Account information: your name, email address, and phone number, provided when your company invites you or when you request an invitation. Company data: company name and contact details, properties and units, appliance details (brand, model, serial number, purchase information, warranties), maintenance schedules and history, and — where a company chooses to record them — the contact details of property or unit owners. Payment information for subscriptions is collected and processed by Stripe; card numbers never reach our systems.

When you scan an appliance label, the photo is sent to an AI service (Anthropic) solely to read the label's text (model, serial number, and similar details). The extracted text is saved to your appliance record; the photo itself is not stored by PropsLane. On supported devices an offline reader can process the photo entirely on your device instead.

Only to provide the service: syncing your data between your devices and our database, showing each member of a company exactly the properties their role allows, sending account emails (invitations, password resets), and billing subscriptions. Access to data is enforced by database-level security rules — members of one company can never read another company's data.

Data is stored with Supabase (our database and authentication provider) and synced to your devices for offline use; a local copy remains on each signed-in device and is cleared when you sign out with everything synced, or via "Reset all data". Our service providers are Supabase (database, authentication, hosting), Stripe (payments), Anthropic (appliance-label reading), and our email provider (account emails). Each receives only what it needs to perform its function.

You can view and correct your account details in the app. To have your account or your company's data exported or deleted, contact your company's administrator or reach us through the contact page — we'll act on verified requests promptly. Accounts are created by invitation from a property-management company; if you believe your details were added in error, contact us and we'll remove them.

The web app uses browser local storage for your sign-in session and your synced data — that's what makes it work offline. We set no advertising or cross-site tracking cookies.

PropsLane is a business tool and is not directed at children. We do not knowingly collect information from anyone under 16.

If this policy changes materially, we'll update this page and note the new effective date above. Questions? We're happy to answer them.