Frequently asked questions

Appliance and maintenance tracking for rental properties. Every appliance gets a record — model, serial number, warranty, lifespan, and its full repair history — with maintenance reminders, team roles, and a read-only window for the investors whose properties you manage.

Property management companies first, from a landlord with a few homes to firms managing many buildings — and the owners and investors they serve, who get visibility without phone calls.

Tap "Start free", create an account, and name your company. You start on the free tier — no credit card, no time limit — and can invite your team by email once you're in.

Plans are priced by the units you manage. A single-family home counts as 1 unit; a 20-unit building counts as 20. The free tier covers 3 units.

Type, brand, model and serial number, purchase date and price, warranty terms and expiry, age against typical lifespan, recurring maintenance schedules, and every repair with its cost and vendor.

Yes — photograph the label (the sticker with the model and serial number) and AI reads it straight into the form. Review what it captured before saving; AI can occasionally misread a worn label.

They're used only to extract the text, then discarded — PropsLane does not store your photos. Details are in our privacy policy.

Use "Replace" on the appliance: the old record is retired with its entire history preserved and linked to its successor, its reminders stop, and it no longer counts against your plan. Nothing about the machine's life is lost.

Yes — filter changes, HVAC service, tank flushes, anything on an interval. Common appliance types come with recommended schedules filled in automatically when you add them.

The dashboard and Tasks board sort everything by urgency: overdue first, due soon next, upcoming after. Marking a task done resets its clock and writes the history entry for you.

Yes. Each appliance's warranty status is shown on its record and flagged before it lapses, and the warranty report lists everything expiring in the next 30 and 90 days — so problems get addressed while coverage still applies.

Yes. Six roles — Owner, Admin, Manager, Technician, Viewer, and Investor — each seeing exactly what their job needs. Team members join by email invitation only, and access can be scoped to specific buildings or even single condo units.

Yes — invite them as Investors and they get a live, read-only view of their own properties and units: appliances, histories, upcoming maintenance. Nothing that isn't theirs.

Yes. Every company's data is isolated, enforced by database-level security rules — not just hidden in the interface. We don't sell or share your data; see the privacy policy.

Yes — PropsLane is built offline-first. Log a repair in a basement with no signal and it saves on the spot, then syncs itself when you're back in coverage.

iPhone, Android, and the web. The phone apps are built for field work — scanning labels, checking off tasks — while reports, team management, and billing live on the web.

Yes, on the web: appliance inventory, maintenance due, repair and maintenance costs, and warranty expirations — filterable by property and time period, printable, and exportable to CSV.

The free tier (3 units) is free forever, no credit card. Paid tiers are priced by unit count — see the pricing page — and you upgrade in-app whenever you outgrow the free tier. If a paid plan lapses, you drop back to free-tier limits; your data stays untouched.

Yes — every report exports to CSV, including the full appliance inventory. Your data is yours.

Yes — team members are removed by their company's administrator, and company owners can contact us to delete a company and its data entirely.